This was a decent box. Probably not my favorite, to be honest but I will use every product I received. The palette is beautiful and filled with a lot of unique shimmer shades and the cheek trio is right up my alley. I’ve already gotten a few of the Spongellé buffers in past boxes; although I love them and use them, it’s just nothing new.
Unfortunately, the highlighter in the cheek trio was completely smashed when I opened it up. This is the first product I had ever gotten that was broken and I have heard nothing but horror stories from people online trying to contact customer service to get items replaced. However, I’m here to tell you that I do not have a horror story. It was really simple. I got on their website, used the customer service bot that sent a brief, generalized message to an actual representative and that person emailed me back almost immediately. All they wanted was a picture of the broken item along with the shipping label. After that I had a confirmation email sent (again, almost immediately) saying that my replacement item was on it’s way! So as far as BoxyCharm’s customer service goes, 5/5 in my book.